Speaker 1 0:19

Hey , everyone , welcome back . Yeah , it's time for another deep dive , all right , and today we're going to be looking at how to kind of keep your business running smoothly even when you're out and about Right , using our new mobile app .

Speaker 2 0:34

Okay .

Speaker 1 0:35

And this is something that we've been thinking about a lot here at Rainmaker . Definitely We've got some data to back it up , but we all know . We all know that running a local business these days .

Speaker 2 0:47

Oh yeah .

Speaker 1 0:48

It's a lot .

Speaker 2 0:50

Absolutely .

Speaker 1 0:50

Can be a lot to juggle .

Speaker 2 0:51

Yeah , and it's so easy to feel like you're losing ground when you're away from your desk . Right you know when you're not at your computer .

Speaker 1 1:00

Absolutely , and especially like you were saying , yeah , for small businesses . You got to be agile , you got to be responsive , you got to be out there doing things Exactly , but you also need to be connected to your business . And that's kind of a tough thing to balance .

Speaker 2 1:16

Right , and so what we found is that our mobile app . It kind of turns that whole idea on its head .

Speaker 1 1:22

Right .

Speaker 2 1:22

It's almost like you have an advantage when you're not at your computer .

Speaker 1 1:26

It's interesting you say that , because did you know that nearly 70% of small business owners use their smartphones for business ?

Speaker 2 1:36

Really .

Speaker 1 1:37

At least a few times a day . Wow , that's huge .

Speaker 2 1:40

That's a lot .

Speaker 1 1:41

Yeah , it's a whole different ballgame than it used to be .

Speaker 2 1:44

Yeah , it really is .

Speaker 1 1:45

Absolutely .

Speaker 2 1:45

So how does our app play into all of this ?

Speaker 1 1:49

Well , think about it this way Okay . What are some of the biggest headaches you face when you're trying to manage your business on the go ?

Speaker 2 1:57

I would say staying organized , keeping track of client details and just feeling like I have a handle on things when I'm not in the office .

Speaker 1 2:06

You got it , yeah , and you know those . Those are the exact pain points that the app is designed to solve .

Speaker 2 2:12

It's about having all your essential business tools right there in your pocket you know , accessible at any time . The material that we've been looking at it emphasizes that over 80% of small business owners feel they could be more productive if they had better access to data while they're mobile .

Speaker 1 2:31

Interesting .

Speaker 2 2:32

Yeah .

Speaker 1 2:32

So how does our app actually do that ?

Speaker 2 2:35

Well , think of it as your business command center . Okay , but on your phone . Okay , you got your CRM .

Speaker 1 2:41

Mm-hmm .

Speaker 2 2:41

Keeps all your client information organized right . You can access it anytime , even offline wait offline access yeah that's huge .

Speaker 1 2:50

Yeah , what if I'm in an area with spotty reception ? Yeah , or I just don't want to , you know yeah drain my data you're still good to go .

Speaker 2 2:58

Wow , you can pull up client profiles , notes , even past interactions Okay , all without needing an internet connection . Wow , it's about giving you that peace of mind that you're never truly disconnected from your business .

Speaker 1 3:12

That's impressive .

Speaker 2 3:13

Yeah .

Speaker 1 3:14

So it's more than just contacts . It's like having your whole business history Exactly Review wherever you go .

Speaker 2 3:20

Precisely , and this is where it gets even more interesting .

Speaker 1 3:23

Okay .

Speaker 2 3:23

The app goes way beyond just storing information .

Speaker 1 3:28

Okay .

Speaker 2 3:28

It actually helps you do things Okay Like scheduling appointments .

Speaker 1 3:32

Mm-hmm .

Speaker 2 3:32

Sending invoices , even managing your social media .

Speaker 1 3:36

Hold on . Yeah , I'm picturing myself trying to craft a social media post on my tiny phone screen . That doesn't sound very efficient .

Speaker 2 3:44

You'd be surprised . Yeah , the interface is super user friendly .

Speaker 1 3:48

Okay .

Speaker 2 3:49

You can post to multiple platforms at once . Track engagement .

Speaker 1 3:53

Okay .

Speaker 2 3:53

And even schedule posts for later .

Speaker 1 3:55

So I could be waiting for my coffee and boom Boom . My entire social media presence for the week is taken care of .

Speaker 2 4:01

You got it , wow . And that's just scratching the surface . There's built-in two-way texting with clients .

Speaker 1 4:07

Now you're talking . What small business owner doesn't love a good time-saving trick ?

Speaker 2 4:11

Absolutely , and you know what we're seeing is those little time savers yeah really add up , according to the data , businesses that effectively leverage mobile tools . I see a 23% increase .

Speaker 1 4:25

Wow in productivity 23% 23% that's massive , that's massive . Wow , so it's not just about being connected . It's about being smarter Exactly With how you manage your time . Being smarter with your time .

Speaker 2 4:40

Yeah , yeah . And speaking of being smart , let's talk about one of the most powerful features of the app .

Speaker 1 4:47

Automation . Okay , that's where I need you to break it down for me .

Speaker 2 4:50

Okay .

Speaker 1 4:51

What exactly does automation look like on the mobile app ? Okay , what exactly does automation look like on the mobile app ?

Speaker 2 4:54

Well , imagine this Okay . Someone sends you a message on your business Facebook page .

Speaker 1 5:00

Okay .

Speaker 2 5:03

Asking about your hours Instead of having to log into Facebook . Right Find the message .

Speaker 1 5:07

Yeah .

Speaker 2 5:07

Type out a response .

Speaker 1 5:09

Uh-huh .

Speaker 2 5:09

You can set up a system .

Speaker 1 5:11

Okay .

Speaker 2 5:11

Where that inquiry triggers an automatic reply with all your business details .

Speaker 1 5:16

Okay , that's pretty slick , so I can basically create a virtual assistant to handle those common questions .

Speaker 2 5:22

Exactly , and the beauty of it is you can set up these automations for all sorts of scenarios .

Speaker 1 5:27

They're like what else ?

Speaker 2 5:29

Someone signs up for your email list , they get a personalized welcome message . A client schedules an appointment .

Speaker 1 5:36

Okay .

Speaker 2 5:36

They receive a confirmation and a reminder .

Speaker 1 5:39

Right .

Speaker 2 5:39

It's all about streamlining those touch points and making sure nothing falls through the cracks .

Speaker 1 5:44

That's a game changer , yeah , especially for someone like me .

Speaker 2 5:47

Yeah .

Speaker 1 5:47

Who wears a lot of hats in my business .

Speaker 2 5:49

Right .

Speaker 1 5:50

It's almost like having an extra set of hands .

Speaker 2 5:53

It is , and you know the data supports that . Oh really , we found that businesses that use automation tools see an average of 16% reduction in labor costs 16% that's right , that's huge 16% , wow . That frees up your time and resources to focus on the things that really move the needle .

Speaker 2 6:14

So it's not just about saving time , it's about being more strategic with your efforts and when it comes to strategy , yeah , data is king okay and that's another area where our mobile app really shines okay it gives you access to all sorts of insights okay , about your clients and your business performance okay , I'll admit I'm not always the most data-driven person .

Speaker 1 6:37

I tend to go with my gut , but I'm open to being convinced . How does the app make data less intimidating ?

Speaker 2 6:44

It's all about presenting the information in a way that's easy to understand and use . You can see at a glance who your most loyal customers are , what services are most popular and how your marketing campaigns are performing . It's all visually driven and intuitive .

Speaker 1 6:59

So instead of just seeing a bunch of numbers , I'm actually getting a story about what's happening in my business . You got it . That makes sense .

Speaker 2 7:07

And what's really cool is you can use that data to make smarter decisions on the fly .

Speaker 1 7:14

Like how .

Speaker 2 7:14

Let's say you're at a networking event .

Speaker 1 7:16

Okay .

Speaker 2 7:16

And you meet someone .

Speaker 1 7:17

Yeah .

Speaker 2 7:18

Who's interested in your services . You can pull up the app . Okay , see what other clients in their industry have purchased .

Speaker 1 7:25

Yeah .

Speaker 2 7:26

And tailor your pitch accordingly .

Speaker 1 7:29

Wow , that's next level .

Speaker 2 7:30

It is .

Speaker 1 7:31

It's like having a secret weapon . It is . It's all about being prepared Right and having the information you need to seize those opportunities , and that's what our mobile app is designed to do Right . Give you that edge .

Speaker 2 7:43

Yeah , give you that edge , no matter where you are .

Speaker 1 7:46

I love that , giving you the edge .

Speaker 2 7:48

Yeah .

Speaker 1 7:49

And you know what else gives you an edge .

Speaker 2 7:50

What's that ?

Speaker 1 7:51

Great customer service .

Speaker 2 7:52

Oh , yeah , absolutely .

Speaker 1 7:54

So how does the app help with that ?

Speaker 2 7:55

Well , remember all those automations we talked about .

Speaker 1 7:58

No .

Speaker 2 7:59

Those play a big role .

Speaker 1 8:00

Okay .

Speaker 2 8:01

In delivering a seamless customer experience , but it goes beyond that . Okay . The app also makes it easy to gather feedback , respond to reviews and track customer satisfaction .

Speaker 1 8:13

So I can keep my finger on the pulse .

Speaker 2 8:15

You got it .

Speaker 1 8:16

Of what my clients are thinking Exactly , even when I'm on the go .

Speaker 2 8:24

And the key is to be proactive . Okay , if someone leaves a negative review , yeah , you can address it right away , right . Before it escalates , okay . Or if you see a pattern of positive feedback about a particular service .

Speaker 1 8:32

Yeah .

Speaker 2 8:32

You can double down on that . Okay , and promote it more heavily .

Speaker 1 8:35

It's all about being responsive Right and showing your clients that you care .

Speaker 2 8:39

Absolutely , and when you make your customers feel valued , they're more likely to stick around and become loyal advocates for your business .

Speaker 1 8:47

Okay , I'm sold this app . Sounds like a total game changer .

Speaker 2 8:51

It is .

Speaker 1 8:52

But I'm curious yeah , what's the one thing you'd say is the absolute most important benefit for local business owners ?

Speaker 2 9:00

That's a tough one .

Speaker 1 9:01

Yeah .

Speaker 2 9:02

There are so many Right , but if I had to choose , I'd say it's the ability to stay connected and build relationships , no matter where you are .

Speaker 1 9:11

Right , because at the end of the day , that's what local business is all about . I couldn't agree more .

Speaker 2 9:16

Yeah .

Speaker 1 9:16

And you know what ? Right , we've just scratched the surface we have Of what this app can do . Yeah , so if you're intrigued by what you've heard so far , stick with us .

Speaker 2 9:27

All right , we've got even more to share after the break . Okay , we are back . We are and ready to kind of pick up where we left off . Yeah , you know one thing that struck me as we were getting ready for this deep dive was how much emphasis there is these days on data security Right . It's a big concern it is For any business owner , especially when you're dealing with sensitive client information .

Speaker 1 9:51

Right On a mobile device . Yeah , that's a really good point . Yeah , you know , data breaches are a huge problem .

Speaker 2 9:57

Yeah .

Speaker 1 9:57

And I definitely wouldn't want to put my client's information at risk .

Speaker 2 10:02

Absolutely .

Speaker 1 10:03

So how does our app address that ?

Speaker 2 10:05

Well , first and foremost , the app is built with top-notch security features .

Speaker 1 10:10

Okay .

Speaker 2 10:10

We use encryption to protect all data in transit and at rest . Okay , so , even if your phone is lost or stolen , your information is safe .

Speaker 1 10:21

Okay , that's reassuring .

Speaker 2 10:22

Yeah .

Speaker 1 10:22

But what about user access ?

Speaker 2 10:24

Okay .

Speaker 1 10:24

Let's say I have multiple employees who need to use the app .

Speaker 2 10:28

Yep .

Speaker 1 10:28

How do I make sure they only see the information ? They're supposed to .

Speaker 2 10:32

That's where user roles and permissions come in .

Speaker 1 10:35

Okay .

Speaker 2 10:36

You can set up different levels of access . Okay roles and permissions come in . Okay , you can set up different levels of access . Okay , so your sales team can see client contact info , but your marketing team can't .

Speaker 1 10:44

Right , okay , so it's like having a virtual bouncer .

Speaker 2 10:47

Exactly .

Speaker 1 10:48

At the door of my business data .

Speaker 2 10:50

Yeah .

Speaker 1 10:50

Making sure only the right people get in .

Speaker 2 10:52

You got it and you can even track user activity .

Speaker 1 10:54

Oh really .

Speaker 2 10:55

So you know who's accessing what and when .

Speaker 1 10:57

That's great .

Speaker 2 10:58

Yeah , it's all about giving you that peace of mind that your data is always protected .

Speaker 1 11:03

No , that's what I call taking control .

Speaker 2 11:05

Yeah .

Speaker 1 11:05

And speaking of control , yeah . I think it's important to mention that this app isn't just a set it and forget it Right Kind of thing . Yeah , it's designed to grow with your business .

Speaker 2 11:15

Absolutely , you can customize the app to fit your specific needs , add new features as your business evolves , and even integrate it with other tools you're already using .

Speaker 1 11:26

So it's not a one-size-fits-all solution . Yeah , it's more like a toolbox . It is that I can adapt to whatever challenges come my way .

Speaker 2 11:34

You got it , and that's what makes it so powerful . Yeah , it's not just about keeping up . Yeah , it's about getting ahead Well said , thank way , you got it , and that's what makes it so powerful . Yeah , it's not just about keeping up .

Speaker 1 11:39

Yeah , it's about getting ahead .

Speaker 2 11:41

Well said , thank you .

Speaker 1 11:42

You know , after diving deep , yeah . Into all the features and benefits of this app . I have to say I'm pretty impressed .

Speaker 2 11:49

I am too .

Speaker 1 11:50

It really does seem like a game changer .

Speaker 2 11:52

It is , and we're incredibly proud of the impact it's having on our clients . We're seeing businesses streamline their operations , boost their productivity and , most importantly , build stronger relationships with their customers .

Speaker 1 12:06

And that's what it's all about , right . That's it Connecting with people , building trust , creating a thriving community .

Speaker 2 12:12

Absolutely Around your business , and our mobile app is just one of the ways we're helping local businesses do just that .

Speaker 1 12:20

Well , on that note , we want to thank you all for joining us on this deep dive into our mobile app .

Speaker 2 12:26

We hope you found it helpful .

Speaker 1 12:27

Yeah , we hope you learned some stuff . If you are ready to take your local business to the next level , we encourage you to check out Rainmaker Reputation AI .

Speaker 2 12:38

We're confident you'll be glad you did .

Speaker 1 12:40

Until next time , keep those connections strong .

Speaker 2 12:43

Yeah .

Speaker 1 12:44

And those businesses booming .

Speaker 2 12:45

All right , we'll see you next time .