Speaker 1: 0:19

Hey, everyone, welcome back. Yeah, it's time for another deep dive, all right, and today we're going to be looking at how to kind of keep your business running smoothly even when you're out and about Right, using our new mobile app.

Speaker 2: 0:34

Okay.

Speaker 1: 0:35

And this is something that we've been thinking about a lot here at Rainmaker. Definitely We've got some data to back it up, but we all know. We all know that running a local business these days.

Speaker 2: 0:47

Oh yeah.

Speaker 1: 0:48

It's a lot.

Speaker 2: 0:50

Absolutely.

Speaker 1: 0:50

Can be a lot to juggle.

Speaker 2: 0:51

Yeah, and it's so easy to feel like you're losing ground when you're away from your desk. Right you know when you're not at your computer.

Speaker 1: 1:00

Absolutely, and especially like you were saying, yeah, for small businesses. You got to be agile, you got to be responsive, you got to be out there doing things Exactly, but you also need to be connected to your business. And that's kind of a tough thing to balance.

Speaker 2: 1:16

Right, and so what we found is that our mobile app. It kind of turns that whole idea on its head.

Speaker 1: 1:22

Right.

Speaker 2: 1:22

It's almost like you have an advantage when you're not at your computer.

Speaker 1: 1:26

It's interesting you say that, because did you know that nearly 70% of small business owners use their smartphones for business?

Speaker 2: 1:36

Really.

Speaker 1: 1:37

At least a few times a day. Wow, that's huge.

Speaker 2: 1:40

That's a lot.

Speaker 1: 1:41

Yeah, it's a whole different ballgame than it used to be.

Speaker 2: 1:44

Yeah, it really is.

Speaker 1: 1:45

Absolutely.

Speaker 2: 1:45

So how does our app play into all of this?

Speaker 1: 1:49

Well, think about it this way Okay. What are some of the biggest headaches you face when you're trying to manage your business on the go?

Speaker 2: 1:57

I would say staying organized, keeping track of client details and just feeling like I have a handle on things when I'm not in the office.

Speaker 1: 2:06

You got it, yeah, and you know those. Those are the exact pain points that the app is designed to solve.

Speaker 2: 2:12

It's about having all your essential business tools right there in your pocket you know, accessible at any time. The material that we've been looking at it emphasizes that over 80% of small business owners feel they could be more productive if they had better access to data while they're mobile.

Speaker 1: 2:31

Interesting.

Speaker 2: 2:32

Yeah.

Speaker 1: 2:32

So how does our app actually do that?

Speaker 2: 2:35

Well, think of it as your business command center. Okay, but on your phone. Okay, you got your CRM.

Speaker 1: 2:41

Mm-hmm.

Speaker 2: 2:41

Keeps all your client information organized right. You can access it anytime, even offline wait offline access yeah that's huge.

Speaker 1: 2:50

Yeah, what if I'm in an area with spotty reception? Yeah, or I just don't want to, you know yeah drain my data you're still good to go.

Speaker 2: 2:58

Wow, you can pull up client profiles, notes, even past interactions Okay, all without needing an internet connection. Wow, it's about giving you that peace of mind that you're never truly disconnected from your business.

Speaker 1: 3:12

That's impressive.

Speaker 2: 3:13

Yeah.

Speaker 1: 3:14

So it's more than just contacts. It's like having your whole business history Exactly Review wherever you go.

Speaker 2: 3:20

Precisely, and this is where it gets even more interesting.

Speaker 1: 3:23

Okay.

Speaker 2: 3:23

The app goes way beyond just storing information.

Speaker 1: 3:28

Okay.

Speaker 2: 3:28

It actually helps you do things Okay Like scheduling appointments.

Speaker 1: 3:32

Mm-hmm.

Speaker 2: 3:32

Sending invoices, even managing your social media.

Speaker 1: 3:36

Hold on. Yeah, I'm picturing myself trying to craft a social media post on my tiny phone screen. That doesn't sound very efficient.

Speaker 2: 3:44

You'd be surprised. Yeah, the interface is super user friendly.

Speaker 1: 3:48

Okay.

Speaker 2: 3:49

You can post to multiple platforms at once. Track engagement.

Speaker 1: 3:53

Okay.

Speaker 2: 3:53

And even schedule posts for later.

Speaker 1: 3:55

So I could be waiting for my coffee and boom Boom. My entire social media presence for the week is taken care of.

Speaker 2: 4:01

You got it, wow. And that's just scratching the surface. There's built-in two-way texting with clients.

Speaker 1: 4:07

Now you're talking. What small business owner doesn't love a good time-saving trick?

Speaker 2: 4:11

Absolutely, and you know what we're seeing is those little time savers yeah really add up, according to the data, businesses that effectively leverage mobile tools. I see a 23% increase.

Speaker 1: 4:25

Wow in productivity 23% 23% that's massive, that's massive. Wow, so it's not just about being connected. It's about being smarter Exactly With how you manage your time. Being smarter with your time.

Speaker 2: 4:40

Yeah, yeah. And speaking of being smart, let's talk about one of the most powerful features of the app.

Speaker 1: 4:47

Automation. Okay, that's where I need you to break it down for me.

Speaker 2: 4:50

Okay.

Speaker 1: 4:51

What exactly does automation look like on the mobile app? Okay, what exactly does automation look like on the mobile app?

Speaker 2: 4:54

Well, imagine this Okay. Someone sends you a message on your business Facebook page.

Speaker 1: 5:00

Okay.

Speaker 2: 5:03

Asking about your hours Instead of having to log into Facebook. Right Find the message.

Speaker 1: 5:07

Yeah.

Speaker 2: 5:07

Type out a response.

Speaker 1: 5:09

Uh-huh.

Speaker 2: 5:09

You can set up a system.

Speaker 1: 5:11

Okay.

Speaker 2: 5:11

Where that inquiry triggers an automatic reply with all your business details.

Speaker 1: 5:16

Okay, that's pretty slick, so I can basically create a virtual assistant to handle those common questions.

Speaker 2: 5:22

Exactly, and the beauty of it is you can set up these automations for all sorts of scenarios.

Speaker 1: 5:27

They're like what else?

Speaker 2: 5:29

Someone signs up for your email list, they get a personalized welcome message. A client schedules an appointment.

Speaker 1: 5:36

Okay.

Speaker 2: 5:36

They receive a confirmation and a reminder.

Speaker 1: 5:39

Right.

Speaker 2: 5:39

It's all about streamlining those touch points and making sure nothing falls through the cracks.

Speaker 1: 5:44

That's a game changer, yeah, especially for someone like me.

Speaker 2: 5:47

Yeah.

Speaker 1: 5:47

Who wears a lot of hats in my business.

Speaker 2: 5:49

Right.

Speaker 1: 5:50

It's almost like having an extra set of hands.

Speaker 2: 5:53

It is, and you know the data supports that. Oh really, we found that businesses that use automation tools see an average of 16% reduction in labor costs 16% that's right, that's huge 16%, wow. That frees up your time and resources to focus on the things that really move the needle.

Speaker 2: 6:14

So it's not just about saving time, it's about being more strategic with your efforts and when it comes to strategy, yeah, data is king okay and that's another area where our mobile app really shines okay it gives you access to all sorts of insights okay, about your clients and your business performance okay, I'll admit I'm not always the most data-driven person.

Speaker 1: 6:37

I tend to go with my gut, but I'm open to being convinced. How does the app make data less intimidating?

Speaker 2: 6:44

It's all about presenting the information in a way that's easy to understand and use. You can see at a glance who your most loyal customers are, what services are most popular and how your marketing campaigns are performing. It's all visually driven and intuitive.

Speaker 1: 6:59

So instead of just seeing a bunch of numbers, I'm actually getting a story about what's happening in my business. You got it. That makes sense.

Speaker 2: 7:07

And what's really cool is you can use that data to make smarter decisions on the fly.

Speaker 1: 7:14

Like how.

Speaker 2: 7:14

Let's say you're at a networking event.

Speaker 1: 7:16

Okay.

Speaker 2: 7:16

And you meet someone.

Speaker 1: 7:17

Yeah.

Speaker 2: 7:18

Who's interested in your services. You can pull up the app. Okay, see what other clients in their industry have purchased.

Speaker 1: 7:25

Yeah.

Speaker 2: 7:26

And tailor your pitch accordingly.

Speaker 1: 7:29

Wow, that's next level.

Speaker 2: 7:30

It is.

Speaker 1: 7:31

It's like having a secret weapon. It is. It's all about being prepared Right and having the information you need to seize those opportunities, and that's what our mobile app is designed to do Right. Give you that edge.

Speaker 2: 7:43

Yeah, give you that edge, no matter where you are.

Speaker 1: 7:46

I love that, giving you the edge.

Speaker 2: 7:48

Yeah.

Speaker 1: 7:49

And you know what else gives you an edge.

Speaker 2: 7:50

What's that?

Speaker 1: 7:51

Great customer service.

Speaker 2: 7:52

Oh, yeah, absolutely.

Speaker 1: 7:54

So how does the app help with that?

Speaker 2: 7:55

Well, remember all those automations we talked about.

Speaker 1: 7:58

No.

Speaker 2: 7:59

Those play a big role.

Speaker 1: 8:00

Okay.

Speaker 2: 8:01

In delivering a seamless customer experience, but it goes beyond that. Okay. The app also makes it easy to gather feedback, respond to reviews and track customer satisfaction.

Speaker 1: 8:13

So I can keep my finger on the pulse.

Speaker 2: 8:15

You got it.

Speaker 1: 8:16

Of what my clients are thinking Exactly, even when I'm on the go.

Speaker 2: 8:24

And the key is to be proactive. Okay, if someone leaves a negative review, yeah, you can address it right away, right. Before it escalates, okay. Or if you see a pattern of positive feedback about a particular service.

Speaker 1: 8:32

Yeah.

Speaker 2: 8:32

You can double down on that. Okay, and promote it more heavily.

Speaker 1: 8:35

It's all about being responsive Right and showing your clients that you care.

Speaker 2: 8:39

Absolutely, and when you make your customers feel valued, they're more likely to stick around and become loyal advocates for your business.

Speaker 1: 8:47

Okay, I'm sold this app. Sounds like a total game changer.

Speaker 2: 8:51

It is.

Speaker 1: 8:52

But I'm curious yeah, what's the one thing you'd say is the absolute most important benefit for local business owners?

Speaker 2: 9:00

That's a tough one.

Speaker 1: 9:01

Yeah.

Speaker 2: 9:02

There are so many Right, but if I had to choose, I'd say it's the ability to stay connected and build relationships, no matter where you are.

Speaker 1: 9:11

Right, because at the end of the day, that's what local business is all about. I couldn't agree more.

Speaker 2: 9:16

Yeah.

Speaker 1: 9:16

And you know what? Right, we've just scratched the surface we have Of what this app can do. Yeah, so if you're intrigued by what you've heard so far, stick with us.

Speaker 2: 9:27

All right, we've got even more to share after the break. Okay, we are back. We are and ready to kind of pick up where we left off. Yeah, you know one thing that struck me as we were getting ready for this deep dive was how much emphasis there is these days on data security Right. It's a big concern it is For any business owner, especially when you're dealing with sensitive client information.

Speaker 1: 9:51

Right On a mobile device. Yeah, that's a really good point. Yeah, you know, data breaches are a huge problem.

Speaker 2: 9:57

Yeah.

Speaker 1: 9:57

And I definitely wouldn't want to put my client's information at risk.

Speaker 2: 10:02

Absolutely.

Speaker 1: 10:03

So how does our app address that?

Speaker 2: 10:05

Well, first and foremost, the app is built with top-notch security features.

Speaker 1: 10:10

Okay.

Speaker 2: 10:10

We use encryption to protect all data in transit and at rest. Okay, so, even if your phone is lost or stolen, your information is safe.

Speaker 1: 10:21

Okay, that's reassuring.

Speaker 2: 10:22

Yeah.

Speaker 1: 10:22

But what about user access?

Speaker 2: 10:24

Okay.

Speaker 1: 10:24

Let's say I have multiple employees who need to use the app.

Speaker 2: 10:28

Yep.

Speaker 1: 10:28

How do I make sure they only see the information? They're supposed to.

Speaker 2: 10:32

That's where user roles and permissions come in.

Speaker 1: 10:35

Okay.

Speaker 2: 10:36

You can set up different levels of access. Okay roles and permissions come in. Okay, you can set up different levels of access. Okay, so your sales team can see client contact info, but your marketing team can't.

Speaker 1: 10:44

Right, okay, so it's like having a virtual bouncer.

Speaker 2: 10:47

Exactly.

Speaker 1: 10:48

At the door of my business data.

Speaker 2: 10:50

Yeah.

Speaker 1: 10:50

Making sure only the right people get in.

Speaker 2: 10:52

You got it and you can even track user activity.

Speaker 1: 10:54

Oh really.

Speaker 2: 10:55

So you know who's accessing what and when.

Speaker 1: 10:57

That's great.

Speaker 2: 10:58

Yeah, it's all about giving you that peace of mind that your data is always protected.

Speaker 1: 11:03

No, that's what I call taking control.

Speaker 2: 11:05

Yeah.

Speaker 1: 11:05

And speaking of control, yeah. I think it's important to mention that this app isn't just a set it and forget it Right Kind of thing. Yeah, it's designed to grow with your business.

Speaker 2: 11:15

Absolutely, you can customize the app to fit your specific needs, add new features as your business evolves, and even integrate it with other tools you're already using.

Speaker 1: 11:26

So it's not a one-size-fits-all solution. Yeah, it's more like a toolbox. It is that I can adapt to whatever challenges come my way.

Speaker 2: 11:34

You got it, and that's what makes it so powerful. Yeah, it's not just about keeping up. Yeah, it's about getting ahead Well said, thank way, you got it, and that's what makes it so powerful. Yeah, it's not just about keeping up.

Speaker 1: 11:39

Yeah, it's about getting ahead.

Speaker 2: 11:41

Well said, thank you.

Speaker 1: 11:42

You know, after diving deep, yeah. Into all the features and benefits of this app. I have to say I'm pretty impressed.

Speaker 2: 11:49

I am too.

Speaker 1: 11:50

It really does seem like a game changer.

Speaker 2: 11:52

It is, and we're incredibly proud of the impact it's having on our clients. We're seeing businesses streamline their operations, boost their productivity and, most importantly, build stronger relationships with their customers.

Speaker 1: 12:06

And that's what it's all about, right. That's it Connecting with people, building trust, creating a thriving community.

Speaker 2: 12:12

Absolutely Around your business, and our mobile app is just one of the ways we're helping local businesses do just that.

Speaker 1: 12:20

Well, on that note, we want to thank you all for joining us on this deep dive into our mobile app.

Speaker 2: 12:26

We hope you found it helpful.

Speaker 1: 12:27

Yeah, we hope you learned some stuff. If you are ready to take your local business to the next level, we encourage you to check out Rainmaker Reputation AI.

Speaker 2: 12:38

We're confident you'll be glad you did.

Speaker 1: 12:40

Until next time, keep those connections strong.

Speaker 2: 12:43

Yeah.

Speaker 1: 12:44

And those businesses booming.

Speaker 2: 12:45

All right, we'll see you next time.